Política de Privacidade

Sofeelings ,Lda Privacy Policy

Last updated: March 4, 2021

Sofeelings is committed to providing clear and concise information regarding our privacy policies and practices. This Privacy Statement describes how Sofeelings and its subsidiaries (“we,” or “us”) collect, use, and disclose certain personal information in the course of providing our services. By accessing our website (www.sofeelings.pt) or utilizing our services, you consent to the information collection and handling practices outlined in this statement.

I. Sofeelings Services and Scope

Sofeelings provides comprehensive property management software solutions and services to property owners and managers in the rental housing industry (our “Clients”). Our on-demand product line covers the full spectrum of accounting, leasing, operations, and marketing services (collectively “Sofeelings Services”). In providing this suite of services, Sofeelings acts as a service provider under contract to our Clients1. As a service provider, Sofeelings does not control any of the personal information we process on behalf of our Clients. Our Clients collect and control all such personal information, and Sofeelings is required to provide our products and services in accordance with Clients’ contractual provisions and instructions regarding data collection, privacy, processing, and security.

Our Clients may administer Sofeelings Services access for their employee end users. This administration may include control over end user account access and functionality, as well as access and monitoring of end user data and activity. Sofeelings is not responsible for the privacy or security practices of our Clients, and this Privacy Statement is not intended to cover those Client practices. Furthermore, this Privacy Statement does not apply to the privacy or security practices of any third party.

II. Information Collection

Sofeelings Services involve the collection and processing of personal information for business purposes. This includes Client resident and prospect information (either provided by Clients to Sofeelings or collected directly from residents by Sofeelings acting on behalf of Clients) and Client employee information (collected by Sofeelings to establish user account access to Sofeelings Services). This personal information varies depending on the individual Sofeelings Services being utilized, and multiple services may be integrated at a Client property. The personal information collected includes the following:

Contact Information & Identification: name, address, telephone number, email address, and emergency contact information
Personal Details: date of birth, social security number, driver’s license/state-issued ID/military ID/passport number, employment history/income, gender, and marital status
Financial Account Information: bank account, credit/debit card, and insurance policy/surety bond information
Property Ledger Information and Documents: resident leases, resident ledger history, utility consumption/expense, property notices and communications, rent/fee payment receipts, and other Client-generated content related to property management and resident history
Credentials and Authentication Information: user names, passwords, password hints and security questions
Technical Information: IP address, device and hardware specifications, and web browser type
Usage Data: logging data that tracks service access, usage, performance metrics, and error reports

III. Information Use

The personal information collected by Sofeelings Services is used for a variety of purposes, including:

To fulfill the purpose for which the personal information was collected and provide the requested Sofeelings Services.
To integrate with apartment community services offered by Sofeelings or third party service providers contracted by Clients.
To process service requests, transactions, and payments and prevent transactional fraud.
To distribute communications and legally required notices regarding the status of Sofeelings Services via phone, email, and SMS text.
To provide Sofeelings Services maintenance, enhancement, security, support, and website optimization.
To maintain compliance with federal and state laws related to software-as-a-service, background screening, financial institutions, and money services businesses.
To create, maintain, customize, and secure Sofeelings Services user accounts.

IV. Information Sharing & Disclosure

Sofeelings does not sell personal information collected through Sofeelings Services.

Sofeelings may provide personal information to third parties under limited circumstances, including service providers and vendors that support or integrate with the Sofeelings Services described in this statement. Sofeelings only shares personal information to the extent reasonably necessary to support Sofeelings Services requirements, or for the third party vendors or service providers to perform the services on our or our Clients’ behalf. We do not permit third party vendors or service providers to use or disclose your personal information except for the purpose of providing the services we request of them. However, please note that Sofeelings does not maintain direct control over the privacy policies and practices of Clients or any other third party companies, agents, or contractors.

In addition, if Sofeelings enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer all Sofeelings Services information, including all personal information, as part of or in connection with the transaction.

Finally, we will access, transfer, disclose, and preserve personal information when we have a good faith belief that doing so is necessary to:

Comply with applicable law or respond to valid requests by public authorities, including law enforcement, national security agencies, or other government entities;
Operate and maintain the security of Sofeelings Services; and
Protect the rights and property of Sofeelings, including both intellectual property and physical systems infrastructure.

VI. Cookies, Web Beacons, and Other Technologies

When you access Sofeelings Services or our website, our servers may place small text files (“cookies”) on your computer for record keeping purposes. Among other things, cookies enable us to gather information about your activity on our website for the purposes of improving your online experience, establishing secure user accounts, remembering your preferences and settings, and for other similar customization purposes.

In addition to cookies, the Sofeelings Services and our website may utilize web beacons, clear gifs, or other technologies to gather information on how users interact with and utilize various features. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Most internet browsers provide controls that allow users to manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on Sofeelings Services or our website.

VII. Third Party Links to Other Sites

Sofeelings Services may include links to third party service providers contracted by Clients. These linked services are operated by unaffiliated third parties that have separate and independent privacy statements, terms of use, and related notices or disclosures regarding information handling practices. We cannot be responsible for the information handling practices of independent parties and encourage you to review their practices prior to information disclosure.

VIII. Data Security

Sofeelings implements and maintains appropriate physical, administrative, technical and organizational measures to protect the information we process against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction. Under our security policies and practices, access to personal information is restricted and authorized only for those who have a business need for such access. Sofeelings strives to protect the personal information that we process; however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We maintain security incident response policies and procedures to handle incidents involving unauthorized access to personal data we process.

IX. Accessing and Updating Personal Information

In the event your personal information is determined to be outdated, incomplete, or inaccurate, you may access and update your information by logging into your Sofeelings Services account or contacting your property manager. If you require verification that your requested changes have been completed, and such verification is not readily displayed in your Sofeelings Services account, you may request confirmation at the email address listed below (See “Contact Us”).

X. Children’s Online Privacy

Sofeelings does not target children under the age of 13 for the collection of information online, and our services are not designed to attract children’s attention or interaction.

XII. Privacy Statement Changes

Sofeelings reserves the right to amend this privacy statement at our sole discretion at any time. When we make changes to this privacy statement, we will post the updated content to our applicable website(s) and Sofeelings Services along with the effective date of the change. Your continued use of Sofeelings Services following the posting of changes constitutes your acceptance of such changes.

XII. Contact Us

If you have any questions or concerns about this Privacy Statement or its implementation, you may contact us via the following methods:

Via email at: comercial@sofeelings.pt

Via phone call at: +351966628598